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Communication Policy

Effective Date: 1st of May 2025

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This Email Subscription Policy explains how Sumvaad communicates with registered users over email. It outlines the types of email communications we send, which ones are mandatory and you can opt out of policy.

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Table of Contents

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  1. Critical Emails

  2. Activity Based Emails

  3. Promotional Emails

🔴 1. Critical Emails (Mandatory Delivery)

 

These are essential communications. If you are a signed-up user on Sumvaad, you will receive these emails by default. You cannot opt out of them, as they are necessary for platform operations, user safety, and regulatory compliance.

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🔹 Contact Us Submissions & Replies

Whenever you submit a form via the Contact Us page, you will receive:

  • A copy of your submission

  • Follow-up communication from the Sumvaad team or collaborators
    This continues until your query or request is resolved.

 

🔹 Account-Related Correspondence

If you are found to be violating Sumvaad’s platform guidelines, terms, or policies, we will notify you over email. These communications are essential for transparency and record-keeping.

 

🔹 Purchases

You will receive emails related to:

  • Purchase status (successful, failed, or pending)

  • Feature activations

  • Any edge-case issues (e.g., duplicate orders, billing clarifications)

 

🔹 Payments

All payment-related emails are mandatory. These include:

  • Invoices and receipts

  • Refund confirmations

  • Payment gateway issues or updates

 

🔹 Policy Changes

You will be informed of changes in:

  • Terms & Conditions

  • Privacy Policy

  • Community Guidelines
    These emails help you decide whether to continue using Sumvaad under updated terms.

 

🔹 Discontinuation of Services or Features

If any feature or service on Sumvaad is being shut down, we will inform you in advance via email.​

🟡 2. Activity-Based Emails (Opt-Out Allowed)

 

These emails are sent to keep you updated about activity and updates on Sumvaad. They are enabled by default, but you can turn them off at any time from your Notification Settings or Group Preferences.

Examples include:

  • New posts, comments, or replies in Manthan, Forum, Bazaar, or Blogs

  • Updates or changes in the Bazaar categories you’ve joined

  • Notifications about discussions you’re following or have participated in

🟢 3. Promotional Emails (Opt-Out Allowed)

 

These are occasional marketing or awareness emails. You must explicitly opt in, or they may be turned on by default during account creation with an option to unsubscribe.

These include:

  • Weekly or daily digest emails

  • Announcements about new services or features

  • Cross-sell messages related to consulting, Bazaar upgrades, etc.

  • Offers, discounts, or limited-time promotions

You can opt out of these via the “Unsubscribe” link provided in each promotional email.

 

⚙️ Managing Your Email Preferences

  • Critical emails cannot be turned off.

  • Activity-based and promotional emails can be controlled via your Notification Settings.

  • If you need assistance managing your preferences,

 

🔐 Your Email is Safe With Us

We do not sell or rent your email address. For full details on how we handle user data, refer to our Privacy Policy.

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